In the Settings menu, look for Account Management, then press Enter.
Whether you have the original console, a Slim model, or a Pro, here's how to factory reset your PS4 from the dashboard screen. If your system continues to crash or freeze, it may be best to move forward with a reset to factory settings. This option does not fully turn off the device.Īfter restarting your PlayStation, try playing a game. You can choose to Turn Off PS4 or Restart PS4, but don't select Enter Rest Mode.Press and hold the PS button on your controller, then select Power.Unlike a factory reset, a reboot will not erase all of your stored data, but it's still a good idea to make sure your saved data is backed up first.
Sometimes, a simple restart is all you need to fix an issue with your PlayStation 4.
If you don't have a PlayStation Plus account or aren't able to access it to upload your save data to the cloud, here's how to back up your information on an external hard drive or flash drive.
You can try restarting your console, or you can run a complete factory reset-this option will wipe all the data from your system's hard drive, so it should be a last resort.īefore we show you how to reset a PS4, be sure to back up everything on your machine-saved games, images, videos, and trophies. It's frustrating to watch your PlayStation stop working, but there are a couple ways to fix it. What to do if your PS4 crashes or freezes up If your PlayStation crashed at the worst time, don't throw your DualShock® controller at the wall-it's still working! Instead, check out these tips from our experts to find out how to reboot a PS4™ and get back in the game. Now what?Īt Asurion, our experts help customers solve gaming console issues like this every day, from overheating PlayStations to Xboxes that won't turn on. You've been playing Spider-Man® for hours and just as you're about to save the game's progress, your PlayStation® 4 freezes.